Customer Service
Our Warranty
We are committed to providing high-quality, handcrafted jewelry made to last. Our customers always have the highest satisfaction from their purchases. If you have any concerns, you can always bring in your piece to our store.
Overseas customers please email us at contact@venus-thailand.com
Help in North America 360 481 6045
Complementary Service: If you are in Thailand, feel free to bring in your jewelry to clean and check for secure setting. Repair service and ring sizing are also available for a small fee.
Return and Exchange Policy
Sometimes you change your mind! Please bring your unworn merchandise to discuss at our store in Bangkok, Thailand. However it’s a little tricky for overseas customers, you cannot mail your jewelry directly back to Thailand due to tariffs.
Please contact us at contact@venus-thailand.com
Help in North America 360 481 6045
Shipping & Insurance
・ We exclusively use FedEx to ensure safe delivery.
・ For your protection, we insure and register your purchased items.
・ All deliveries must be made to a physical business or home address and will require an adult signature.
How long does it take to ship?
Once your order is ready, shipment takes about 5 business days to reach destinations.
Shipment to PO Box, APO, FPO addresses, please contact us at contact@venus-thailand.com
Cost of Shipping
Our jewelry is the same price whether you buy it at our brick and motor store in Thailand or online. We will ship to the United States or anywhere in the world for 40 USD.
Tracking Your Package
Your will receive and email:
・ Notification when your package has been shipped.
・ Tracking number.
